Paper: THE ANATOMY OF AN OPERATOR-ORIENTED RENTAL TOOL QUALITY ASSURANCE PROGRAM

The purpose of this presentation is to share the internal efforts and measurably successful crusade put forth by an oilfield rental tool company embarking on a quality initiative. The establishment of a viable alternative to the way the company had been operated during the previous seventeen years was paramount to this effort launched in 1989. At that time, the demands set forth by the oil companies of the industry established mandates for tighter and higher standards in the quahty and performance of rental tools. The rental tool company's desire to participate in the deeper drilling projects was to be realized, great strides in quality processes would be essentiaL This quality initiative involved a sound commitment on the parts of the owner and management of the company to converge around a central theme: A commitment to quality through perseverance and teamwork resulting in unparalleled and superior service. This charge and charter for change would require a complete overhaul of the infrastructure of the company thereby accommodating the new edicts set forth by this initiative.